Frequently Asked Questions
Q
Are you a factory or a trading company?
We are a manufacturer and trading company.
Q
What are the guarantees for product quality?
We have professional engineers who conduct tests on every device before shipment. All products are 100% brand new. The appearance and interior are exactly the same.
Q
How do you resolve the issue when I receive a defective product?
We have professional engineers to assist you in resolving issues. If the product is defective, we typically offer a replacement. Order them in the next order.
Q
How can I place a bulk order?
You can place an order directly, or contact our customer service.
Q
What are your payment methods and minimum order quantity (MOQ)?
We accept credit card wire transfer payments, and after confirming the packing list. The minimum order quantity needs to be confirmed with our customer service.
Q
How long is the warranty period? When will the product be shipped after payment?
The shelf life of this product is 1 year. For more information, please contact our customer service. After payment, if there is inventory, we will arrange express delivery for you immediately. In other cases, depending on the product, the delivery period is generally 3 to 30 days. Please be informed.