Frequently Asked Questions
Q
Can you customize product according to customer's requirement?
A
Yes, we offer OEM/ODM service. We have professional R&D team, and some of our customizing items are best sellers online and offline.
Q
Do you have patent on your products?
A
Yes, we have patents on our products.
Q
Do you have warranty on your products?
A
Yes, we offer 1 year, 2 years, or 3 years warranty based on different products.
Q
What will you do for defective products?
A
We print the production date on every product. If there is any quality problem during the warranty period, we will ship replacements or offer a refund.
Q
Can I get exclusive rights for a certain product?
A
Yes, we can customize products based on your requirements and sign exclusive agreements with you on certain items based on annual purchase quantities.
Q
Can you provide Dropshipping service?
A
Yes, for some products, we can carry out Dropshipping service. Please contact us for detailed information.